The Bold Faced Blog™

October 28, 2013

The Importance of Trust

Posted 5 years 115 days ago by Sheila Ellian Lewis

“While executives do not get to interact one-on-one with every employee, their role in building an engaged culture is pivotal.”

That is the conclusion of Chief Learning Officer magazine in considering the results of a recent update of a survey into employee engagement from consulting firm BlessingWhite. The study is one of several that takes a look at the root causes of employee engagement and correlations between engagement and business results. It’s a hot topic – you might remember we interviewed consultant Ruth Ross on her upcoming book about employee disengagement and its potential cure a few weeks back.

The key information coming out of BlessingWhite’s report is how closely engagement is tied to the tone and culture set by the leadership team of a business. While employees have many opportunities to appraise their immediate management, they have to read between the lines to interpret the actions of more senior leaders.  What BlessingWhite found was that employees who express trust in leadership beyond their immediate managers are more likely to contribute more to the organization.

This discretionary effort is a key indicator of an engaged workforce and the most obvious benefit that businesses receive, so it’s vital for senior leaders to foster that sense of trust. The culture flows from the top and “senior executives are by default the exemplars, positive or negative of culture.”

In today’s fluid workplace, the opportunities for trust building can be elusive. Is senior leadership stepping up to the plate?   Share your stories and tips in the comments.

Tags: employee engagement trust

Categories: categoryManagement categoryCulture Transformation

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